We pride ourselves on providing prompt and expert IT assistance.
Our average response time for remote support requests is typically within 1 hour or less. This is to reduce the time you need to wait for IT support to solve your issues.
We understand the importance of resolving issues quickly to minimize downtime and maximize productivity, we are also able to troubleshoot your issue at hours of your convenience too.
Each IT support request is 1 support ticket and we do not clock the time taken to resolve it.
Typically we resolve it within 1 - 4 hours.
If it is due to a hardware issue or a operating system reinstallation is required, and an on-site request is required to collect and return the system, there will be an additional 2 tickets.
This is due to the transportation and additional task of backing up/restoration of your data/applications and re-joining of your device to your corporate domain.
