What information should I include when submitting a support ticket? Print

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Please provide a detailed description of the issue you're experiencing, including any error messages or steps to reproduce the problem.

It may not be easy for users to describe their issues at times, so screenshot of the error will be helpful. 

It's helpful to include relevant system information such as operating system, software versions, and any recent changes made.

Before submitting a ticket, users can try restarting their PCs as restarting will usually resume/stop misbehaving services and start system in a clean state. 

Some buggy apps may continuous increase memory usage (memory leak) if you leave your device running 24/7 and rebooting can solve this. 

An update from the app developer may be required if this is the case. 

Users can submit a request once confirming the issue is recurring. 


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