Some of the issues that we are able to assist to resolve includes:
Hardware Issues:
(May require on-site service but even so, diagnostics may be done prior to site visit to ensure having correct parts to replace)
- Server and workstation hardware failures (Can be due to running services or memory leak from 3rd party apps)
- Network device issues (routers, switches, firewalls - configuration changes, replacement device incorrectly setup or IP conflicts)
- Printer and peripheral device problems (IP address issue, configuration or bad printer driver)
Software Issues:
- Operating system errors, update failures and crashes
- Application software issues (Microsoft Office, Adobe, etc.) - errors, credential issues, etc
- Virus and malware removal (Removal of virus processes in memory, enabling of antivirus software, cleaning up of malware traces and processes in registry)
- Software updates and patch management (Critical vulnerabilities not patched, errors in boot processes, unable to start application or compatibility issues with OS or other software)
Network Issues:
- Connectivity problems (Wi-Fi, Ethernet, VPN) - poor coverage, slow access, constant disconnection, high latency
- Network congestion and performance issues - no internet, erratic internet access, network error, slow network share access
- DNS and DHCP issues - website cannot be accessed, network inaccessible, server inaccessible, services on port denied
- Firewall and security configuration - security issue, blocked from accessing services, blacklisted, password failures.
User Issues:
- Password resets and account lockouts (Active Directory account, Microsoft account, local user account, password reset, password change, change in access rights)
- Email setup and configuration (mail configuration, IP blacklist, SPAM, phishing emails, NDR, email failure to certain domains, calendar sharing, shared mailbox, DL setup)
- User training and support (Documentation and writeups for user training on usage, guidance on access to shared resources)
- Data recovery and backup (Backup configuration, retention policy, backup of different types of workloads - network shares, servers, VMs, hypervisors, containers, silos)
Security Issues:
- Virus and malware outbreaks (Containment, detection and removal, post virus infection monitoring and recovery, enhancing security measures.)
- Security patch management (Weekly patch updates, adhoc critical patching, monitoring of server status)
- Firewall and intrusion detection (Logging and reviewing of security breach attempts, updating of policies to address any issues discovered, automating blacklisting of intrusion attempts)
- Data encryption and compliance (Strengthening password process, update and backup of encryption keys, securing lost/stolen devices via remote wipe)
Other Issues:
- Cloud service integration and support (Azure, Office 365, G Suite, Sharepoint, etc.)
- Data backup and disaster recovery
- IT consulting and strategy (IT infrastructure, interVLAN, wireless PTP, wireless captive portal, VPN, VPC, SDWAN, CCTVs, video analytics)
- Vendor management and support
While the above is not an exhaustive list, it is an overview of the types of services we cover.
We are able to offer consultation and support for any specific requirements that you may have that may not be listed above.
